Refund policy

Return Eligibility

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging, when possible.
Include proof of purchase or your order number.

Non-Returnable Items

The following items are not eligible for return or refund:

Custom or personalized products.
Made-to-order items.
Gift cards.
Clearance or final sale items.
Items that have been used, washed, damaged, or altered after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the item and packaging.

If the claim is approved, we will provide a replacement, store credit, or refund at our discretion.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.